Refund Policy

If your portrait does not feel like you, email [email protected] within 14 days of your purchase and you will be refunded in full.

You will not be talked out of it. I would genuinely rather give you your money back than have you sitting with something that did not feel like yours.

One email to [email protected]. Say you would like a refund. The email address you used to buy is enough to find the order — you do not need an order number.

You are welcome to say what missed, because it helps the work get better, but it is not a condition of anything.

The refund is issued through Stripe, usually the same day the email arrives. Stripe then takes about 5 to 10 business days to put it back on your card, depending on your bank.

You keep the PDF. Nobody is going to ask you to delete it.

If you paid and no portrait turned up, that is not a refund question, it is a fault. Email [email protected] and it will either be delivered or refunded, whichever you prefer.

Check your spam folder first — it is usually there.

The window closes at fourteen days. If something genuinely went wrong outside it, email anyway.